Return & Exchange Policy
Return Policy
Product Inspection Period
Except for products that are perishable, have a short shelf life (and are close to expiration at the time of return/cancellation), customized products, current newspapers, periodicals or magazines, unsealed audio or video products, computer software, game point cards, other prepaid cards, or unsealed personal hygiene products—items that fall under the “Reasonable Exceptions to the Right of Withdrawal for Distance Sales”—all other products are entitled to a 7-day product inspection period.
The inspection period starts from the day the product is delivered to you. The 7 days include weekends and public holidays.
How to Request a Return
If you wish to return a product, please contact our customer service within 7 days of receiving the item and provide the following information:
Full name
Order number
Contact phone number
Product name
Reason for return and supporting photos
Once our customer service team receives your request, we will assist you with the return or exchange process.
Customer Service Email: hannaxavia349@gmail.com
Customer Service Contact: hannaxavia349@gmail.com
Return Conditions
Returned items must be unused, in original condition, and free from any damage not caused by manufacturing defects.
The 7-day inspection period is provided solely for you to evaluate whether the product meets your needs and does not constitute a trial period. If stated by our store, please ensure the product is returned with complete original packaging, including outer boxes and accessories. Returns without complete packaging may be refused.
Returns Will NOT Be Accepted in the Following Cases
Requests made after the 7-day inspection period
Products that have been opened, used, or damaged due to human factors, including but not limited to stains, malfunctions, breakage, wear, scratches, or dirt
Incomplete packaging, missing accessories, or missing invoices
Malicious or excessive return behavior
Return Process
Contact customer service → Confirmation of return eligibility → Prepare the complete product and invoice → Provide pickup time, contact details, and address → The return will be collected by a logistics provider designated by our store.
Refund Policy
Credit Card Payments:
Once the return is confirmed and approved, the refund will be processed directly back to the original credit card used for payment.Cash on Delivery (COD):
After the return is confirmed, the refund amount will be transferred to the bank account you provide.
Exchange Policy
Exchange items must be unused, free from non-manufacturing damage, and returned with complete original packaging (including the outer box). Otherwise, exchange requests will not be accepted.
Exchange Process
If both you and our store agree to proceed with an exchange, please first complete the return process for the original order and then place a new order on our website.
We will issue an invoice and charge or refund only the price difference, if applicable. If there is no price difference, no additional processing will be required.
